Internships & Co Ops
In-depth co-operative education placements
AMCS collaborates with numerous universities and institutes of technologies across the globe to offer rich, in-depth co-operative education placements to students across a range of disciplines such as Computer Sciences, Computer Games Development and Software Development, to name a few!
These placements are based within the Customer Support department of our Headquarter office in Limerick. Students are placed into Software Engineer roles and are exposed to a multitude of learnings ranging from SQL server administration, software issue analysis and project management support.
In many instances, AMCS co-op students return to AMCS to work within our Customer Support and Development Teams after graduating from University!
As part of this paid placement, co-op students have the chance to work as part of the Customer Management, and Service Delivery Team. Their key roles and responsibilities include:
Provide customer software product support / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards and KPI’s.
Support Project managers in the field for all project requirements, including specification development to customer requirements, installs, upgrades & configuration.
As part of the Customer management & delivery team, have responsibility for SQL Server administration, data base administration, backup, replication, disaster recovery strategies.
Provide IT Infrastructure support both in-house and at customer sites.
Prepare end user and technical user documentation for environmental products
Attend customer sites, for installations, training, go lives & review meetings, always providing a high level of customer service.
Analysis of software issues reported for any repeat issues with proposed solutions on how to improve product performance. Identify any training needs for customers and produce operation documents to address these issues.